Policies
Privacy / Security Policies and Store Policies
Homefront Emergency Privacy & Security Policy
Homefront Emergency respects your privacy and the security of your privacy is important to us. Homefront Emergency is part of the secure on-line Turbify Hosting network. This site is hosted by Turbify Small Business. Turbify hosts the store pages, ordering system, and order data. Turbify automatically collects order information but may only use this information in the aggregate. If you accessed this store through Google Shopping, Google also automatically collects information about your shopping experience. Please see the Turbify Privacy Policy for more information about how Turbify uses this information.
The Information We Collect
The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information (etc.)
Sometimes you may submit information about other people.
For example: if you order a product and have it shipped to someone other than yourself online and you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number (etc.)
How we use the information we collect
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services.
Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have in place appropriate electronic monitoring security procedures of the information we collect online.
Children's Privacy and Security
Protecting the privacy of children and appropriate content available on our website is very important to us. For this reason, we never collect or maintain information on our website from those we actually know are under 18.
Homefront Emergency is not only a retail e-commerce business but we also provide emergency and disaster information.
Rescue Rick is a trademark and was primarily established to provide children and adults a safe place to get information about, preparing and coping with disasters and related emergencies. Rescue Rick does provide a forum for questions and answerers about these topics only and encourage adult supervision with children under 18. As questions of interest are sent in Homefront Emergency may choose to display those questions along with Rescue Ricks response on our website forum for anyone to view. For this reason user names or first names and state only are displayed not real names.
Homefront Emergency Store Policies
Important Information,Ordering,Shipping and Return Policies
Our goal is your 100% satisfaction. We are committed to providing quality products at the lowest prices possible. Should you have any concerns or questions about a product including availability or shipping please do not hesitate to contact us.
CAN I REQUEST A REFUND?:
We extend a 15 day, no-questions-asked return policy on unopened, unused products excluding, special orders, special "quoted" orders, hygiene or personal wear or use items, all bulk orders, all food items and water from the day you receive your order as determined not returnable or refundable item by Homefront Emergency.Upon our receipt of the returned items in their original packaging and condition at the purchaser's expense, Homefront Emergency will credit your original method of payment for the products purchased, less delivery / shipping charges. If 15 days have gone by since you received your order, unfortunately we can’t offer you a credit or refund. If you have a question about an item you have purchased or wish to make a return, please call us at 877-787-6800 Monday-Friday 9-5 PST or email sales@homefrontemergency.com. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
WRONG OR DAMAGED GOODS:
Once you receive your order you have 3 business days to notify us of any damaged, missing or wrong items by email to customerservice@homefrontemergency.com. A Homefront Emergency service representative will contact you, provide a RETURN RMA#, replacement options, credit or refund. If you received your order longer than 3 business days before notifying us by email we will NOT provide a replacement, credit or refund. IT IS IMPORTANT TO OPEN YOUR ORDER AS SOON AS YOU RECEIVE IT AND INSPECT THE CONTENTS. YOU HAVE 3 BUSINESS DAYS FROM RECEIPT OF YOUR ORDER TO NOTIFY US BY EMAIL OF ANY DAMAGED, MISSING, OR WRONG ITEMS OR ANY REQUEST FOR REPLACEMENT, CREDIT OR REFUND WILL BE DENIED.
TO RETURN AN ITEM:
All returns MUST be issued a RMA (Return Merchandise Authorization). ALL UNAUTHORIZED OR NON-RESTOCKABLE RETURNS WILL BE REFUSED AND RETURNED TO CUSTOMER AT CUSTOMERS EXPENSE or ASSESSED ADDITIONAL PROCESSING FEES AS OUTLINED BELOW.
To return an item REQUEST AN RMA NUMBER by contacting us at customerservice@homefrontemergency.com
CUSTOMER RESPONSIBILITIES:
It is the responsibility of the customer to obtain an RMA number within the return policy period, by contacting us either by e-mail customer service ( customerservice@homefrontemergency.com )or by phone 877-787-6800 . AN RMA NUMBER MUST BE REQUESTED WITHIN 5 DAYS OF ORDER RECEIPT OR REQUEST WILL BE DENIED.
If the RMA # is issued it will be issued for the number of items specified at the time of issuance only and customer agrees items are as described to our customer service representative.
AUTHORIZED PRODUCTS BEING RETURNED:
MUST BE RECEIVED BY US WITHIN 10 DAYS OF ISSUED RMA. Homefront Emergency will within 30 days, send you a replacement, or refund your money, less shipping charges and a 20% restocking charge (this covers box, packing materials, labor and re-stocking charge).
If products and/or orders returned which we have determined to be damaged when out of the control of Homefront Emergency and/or is in non-restockable condition will be returned to the customer, at the customers expense.
Products determined by Homefront Emergency to be a manufacturers defect will be replaced free of charge only.
Returns must be complete with all parts, accessories, manuals, etc. ALL PRODUCTS RETURNED MUST BE IN THEIR ORIGINAL PACKAGING AND SHIPPING CARTON THE RMA# MUST BE ON THE OUTSIDE OF THE CARTON OR IT WILL BE REFUSED BY US AND RETURNED TO CUSTOMER AT CUSTOMER EXPENSE.
UNAUTHORIZED RE-STOCKABLE:
products and/or orders accepted for return within our return policy will be assessed a 50% processing and restocking fee.
UNAUTHORIZED OR AUTHORIZED NON-RESTOCKABLE ITEMS
accepted for return by us will be assessed a 70% damaged item processing fee and will be discarded or will be returned to the customer at customers expense.This includes products determined by us to be damaged when out of control of Homefront Emergency or one of our authorized freight carriers.
ITEMS NON-RETURNABLE:
include but not limited to special orders, sanitary or sterile items also due to mandated health and safety codes Food and Water items are non-returnable.
SHIPPING CHARGES ARE NON-REFUNDABLE:
:SHIPMENT DELAYS:
Homefront Emergency and our freight carriers make every effort to assure timely delivery of all orders. On occasion shipments can be delayed due to peak seasonal demand, weather conditions, acts and conditions beyond the control of us and our freight carriers. For these reasons we cannot be held responsible for shipment delays and cannot issue refunds for shipping charges due to these circumstances.
DAMAGED PRODUCTS: From the day you receive your order, you have 3 business days to report any damaged items
Homefront Emergency DISCLAIMS RESPONSIBILITY OF DAMAGE or missing items CLAIMS AFTER THREE DAYS OF RECEIPT OF PRODUCTS - OPEN YOUR PACKAGE AND INSPECT UPON RECEIPT. If Package shows any sign of exterior damages such as holes, punctures indentation or crushed please contact freight carrier for inspection and or claim before contacting us. If there is a concealed damage please contact us for an RA#.Carefully repack the item(s) with all instructions and documentation in it's original packaging, be sure to write your Return Merchandise Authorization number on the outside of the package and mail or ship it back, prepaid, Ground UPS or priority US Mail. In some areas Homefront Emergency may have the item picked up. Following the inspection of the items, Homefront Emergency will promptly replace the item and refund standard (non-express) shipping costs on items that we determine to be defective.
WARRANTY AND OR PRODUCT CLAIMS:
All Warranties written or implied are the sole responsibility of the manufacturer unless otherwise indicated in writing by Homefront Emergency.
Customer Order Agreement:
By making a purchase from us at this online store you have acknowledged that you have read and agree to the terms and conditions set forth in our companies customer order agreement, return policy, product warranty & suitability and purchaser responsibility agreement. In the event you refuse the delivery of your order(s) or are not present to receive your order(s) or cancel your order after it has left our facility, you authorize Homefront Emergncy to charge a handling fee of 20% of the merchandise total and that you accept all responsibility for shipping charges incurred.
All orders are subject to a minimum purchase of $ 20.00 and a minimum shipping charge of $7.50
SHIPPING CHARGES:
Be aware prior to authorizing an order that some Shipping & Handling charges may exceed the cost of the product(s) ordered. Dependant on the item(s) amount, value or nature of the items sent, or area of delivery, some orders will be sent with "signature required" or "adult signature required" and will not be left at shipping address. You agree to be responsible to be present for delivery of your order or reshipping, handling and or restocking fees will be charged. You agree to be responsible for any additional shipping and handling fee the freight carrier may impose for extra large, bulky and heavy orders and / or out of the ordinary delivery charges they may charge due to accessibility of delivery address.
If an order is to heavy or to large:
to ship UPS you will be notified of estimated shipping/handeling fees prior to completing your order we will provide you with an estimated shippers fees. Following this notification and by placing your order you are authorizing Homefront Emergency to modify the amount charged to include shipping costs to your credit card. Should your credit card company decline the additional charges you authorize us to recharge your credit card for these shipping costs.
When FREE shipping is offered.
Your discount on shipping may not show on your order during check out, depending on your selection of products. Our processors review every order and will apply the discount. If your order includes items NOT subject to the free shipping offer, YOU MAY BE GIVEN AN INCORRECT TOTAL AT THE TIME YOU PLACE YOUR ORDER. The correction will be made when our staff processes the order prior to shipping. We will send you the corrected order total via e-mail as soon as possible with any additional shipping costs.
*FREE SHIPPING OFFERS and Exclusions
From time to time FREE SHIPPING is offered on SELECT items meeting the "Free Shipping" REQUIREMENTS, EXCEPT for the following items:Cases of MRE Meals
Cases of Food Bars
Cases of Emergency Water Pouches
Large kits(multi-person and 72 hour kits)
Bulk Orders
Items requiring Palletizing Emergency Supply Containers
Items that qualify for FREE SHIPPING:
LIMITED TIME OFFER OF FREE SHIPPING applies to items that may have the FREE SHIPPING LOGO offer. Your FREE SHIPPING discount may not show on your order CHECK-OUT, depending on your selection of products. Please be assured Homefront Emergency order processors will review your order and apply the FREE SHIPPING discount.
YOU MAY BE GIVEN AN INCORRECT TOTAL AT THE TIME YOU PLACE YOUR ORDER. The correction will be made when our staff processes the order prior to shipping. We will send you the corrected order total via e-mail as soon as possible.
Valid Shipping Methods and Destinations:
This offer is only valid via STANDARD Ground delivery to the continental 48 states for shipments of all small to mid-sized size orders (not valid HI or AK). No Post Office (P.O. boxes). Larger sized orders (over 300 LBS. or items that do not qualify for UPS STANDARD GROUND SHIPPING DUE TO SIZE OR WEIGHTS) will ship usually by the freight or shipping company.
Refused or Returned Orders:
*FREE SHIPPING is only valid and provided at no cost on orders that are accepted for deliver by the customer and not returned or refused. Orders refused or returned DO NOT qualify for Free Shipping and will incur the full cost of shipping both to and from the customer and any storage fees. Customer will be refunded the balance between amounts paid less all shipping costs.
INTERNATIONAL ORDERS:
Homefront Emergency can ship large orders INTERNATIONAL ORDERS that require over water freight. Homefront Emergency has a freight forwarder for these orders which can be placed through the CONTACT US simply provide a product number and quantity with appropriate return e-mail contact. Our international customer service representative will guide you through the process. When you place a international order that requires ship over water freight by placing the order you agree to our policies for domestic and international shipments. Which include:
1. YOU UNDERSTAND international shipping and handling charges DO NOT INCLUDE VAT DUTY TAXES ORBROKERAGE FEES. Unless otherwise quoted
2. You AGREE to pay these fees if any upon receiving the shipment as may be requested.
3. You AGREE not to hold Homefront Emergency.com or it's subsidiaries liable in any way for any and all fees that may arise from international import or exporting that my be imposed by a countries such as but not limited to Tariffs,VAT,TAXES DUTIES or other fees imposed.
4. If a shipment is refused you AGREE to prepay and / or AUTHORIZE homefrontemergency.com to charge your credit card for any and all fees incurred to return products to us Including our restocking fees if any. Which could be greater than the original costs.
5. International Customers must make payment in advance wire transfere only.
Request For Special Order Quotation:
Your request for quotation should include:
* Your company information
* Item number for each item
* Brief description of the item
* Desired quantity
* Preferred shipping method
* Shipping information
Submit your Request for quotation to:
Homefront Emergency Email: sales@homefrontemergency.com
Purchase Orders:
We accept Purchase Orders from most businesses, schools, organizations and government agencies. Please review the information below for submitting a Purchase Order. For additional questions about government, educational and corporate Purchase Orders, feel free to contact us at sales@homefrontemergency.com
Your Purchase Order should include:
* Purchase Order number
* Item number for each item
* Brief description of the item
* Desired quantity
* Preferred shipping method
* Billing / shipping information
Sales Tax:
Sales tax will be added to orders made within the state of California.
Back Orders:
If an ordered item is not included in your package: We only charge you for products (not Back ordered items) that are shipped. We do not automatically ship back orders. Please contact us to verify if the item is in stock before ordering again.
Privacy & Security Policy:
Homefront Emergency is part of the secure on-line Yahoo Hosting network. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
How To Contact Us:
Business Address: Homefront Emergency, 5156 Greenwood Hgts. Dr., Kneeland, Ca. 95549 By phone: 877-787-6800 e-mail us: info@homefrontemergency.com or contact us
LEGAL NOTICE:
Your use of homefrontemergency.com site, placement of an order or submittal of a purchase order, mail order, or special order online or by mail, phone or fax indicates acceptance of all outlined customer service policies, terms and conditions of Homefront Emergency and specifically indicates agreement to be bound by all terms appearing on this site in its entirety. This agreement incorporates all clauses of the Terms of Service, Customer Order Agreement, Policies, Shipping, Warranty & Returns Documents. Should any portion of the agreement or terms be waived or found to be unenforceable, this shall in no way effect the enforceability of the remaining conditions. In the event that we may have to enforce our Company Policies and Terms of Service you agree to pay any and / or all court, collection and attorney fees. If a credit card charge back is initiated by you outside of our Company Policies, and Terms of Service agreed upon when placing an order due to an incorrect charge that does result in a debit to our account by the credit card company, you authorize us to recharge the correct amount at a later date. Under no circumstance will Homefront Emergency, it's employees or Subsidiaries be held liable for damages of any kind arising from the use of this site including, but not limited to direct, indirect, incidental, punitive and consequential damages. We reserve the right to make changes to our site, pricing and product information, customer service policies and terms and conditions at any time. In addition, Homefront Emergency will not be bound to any prices posted in error or responsible for discontinued or unavailable items. Images appearing on the site are a representational in nature, not to scale or not color accurate, especially as rendered by certain browsers. All prices and specifications shown are subject to change without notice. Manufacturers from time to time update and modify their products. We are not responsible for image and or text inaccuracies that do not render a product materially different by altering the basic functionality, value and utility of the product.We reserve the right to refuse service or fulfillment of an order, should circumstances warrant.
